Privacy Policy

Introduction

Pipeline Retriever is a product developed and operated by Granite Bay Interactive LLC("Granite Bay Interactive," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Pipeline Retriever platform and related services.

By using Pipeline Retriever, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Account Information

When you register for Pipeline Retriever, we collect:

• Name and email address
• Company name and job title
• Password (stored in encrypted form)
• Profile information you choose to provide

Customer Data

Data you input into Pipeline Retriever, including:

• Contact and company information from your CRM
• Sales pipeline and deal information
• Email content and communications (when using email integrations)
• Activities, notes, and tasks
• Any other data you choose to store in the platform

Usage Information

We automatically collect certain information about how you use our services:

• Log data (IP address, browser type, pages visited)
• Device information
• Feature usage and interaction data
• Performance and error data

Payment Information

When you subscribe to Pipeline Retriever, payment processing is handled by Stripe. We do not store your full credit card number. Your billing statement will show charges from "Granite Bay Interactive" or "GBI."

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve Pipeline Retriever
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Develop new products, services, and features
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics, email delivery)
• Integrations: When you connect third-party services (Gmail, Microsoft 365), we share data as necessary to provide those integrations
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you direct us to share information with third parties

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security assessments and monitoring
• Access controls and employee training
• Secure data centers with physical security measures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you cancel your account, we will delete your Customer Data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@pipelineretriever.com.

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use our services
• Improve our platform based on usage patterns

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

International Data Transfers

Pipeline Retriever is hosted in the United States. If you access our services from outside the United States, your information will be transferred to and processed in the United States. By using our services, you consent to this transfer and processing.

Children's Privacy

Pipeline Retriever is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform at least 30 days before they take effect. Your continued use of Pipeline Retriever after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Legal Entity: Granite Bay Interactive LLC
Product: Pipeline Retriever
Privacy Inquiries: privacy@pipelineretriever.com
General Support: support@pipelineretriever.com
Website: pipelineretriever.com